Your Room, Our Lamps
Exclusively crafted to bring instant warmth and simple beauty to your space.
Our Most Popular Designs
Frequently Asked Questions
Will this Lampshade fit my existing ceiling light fixture?
Yes, it is designed to fit standard fixtures. Out of the box, our pendant shades natively fit a standard E27 socket. Please note that this listing is for the shade only. The pendant cord, wiring, and fitting adaptor rings (which you may need if you have a different socket size, such as a B22) are not included. Both cords and adaptor rings can be purchased separately in our store to complete your installation.
Important Care Note: To preserve the structural integrity of your shade, it must be used with an LED bulb only. Traditional incandescent or halogen bulbs generate excessive heat that can permanently deform the premium bio-materials.
What is included with the table lamps?
Everything you need. Unlike our pendant shades, our PHAINO table lamps arrive completely ready to use. Your purchase includes the beautifully crafted sculptural lamp, a premium power cord, and a complimentary smart bulb. You can plug it in and set the perfect mood the moment it arrives at your door.
Are the lamps mass-produced?
Not at all. At PHAINO, we reject mass production in favor of innovative digital craftsmanship. Every single pendant shade is meticulously crafted on-demand using premium, plant-based bio-materials. Because of this deliberate, zero-waste process, each shade is a truly unique architectural piece. We also offer the ability to customize our designs, ensuring your new centrepiece perfectly complements your individual space.
Where are you located?
Our head office is located in Sydney
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@phaino-designstudio.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At PHAINO, our mission is simple: to help you turn your home into a peaceful sanctuary. Through our sustainably crafted lamps and shades, we bring a warm, soothing glow into your space, creating the perfect atmosphere to truly unwind.
Fast, Free & Secure Shipping Australia Wide
Effortlessly elevate your space with zero shipping fees. We offer complimentary delivery on every order, big or small. Your new lighting is safely packed and delivered straight to your door, so you can instantly set the perfect, relaxing mood in your home